Refund policy
At Uphaar, we take great care in crafting and packaging each product. However, we understand that sometimes things may not work out as expected.
Returns
We accept returns within 7 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
Non-Returnable Items
- Customised or personalised products
- Products that have been used or damaged by the customer
- Gift cards
- Sale items (unless defective)
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photographs of the damage. We will arrange for a replacement or refund at no additional cost.
How to Initiate a Return
To start a return, please email us at uphaarbymahima@gmail.com with your order number and reason for return. Our team will get back to you with further instructions.
Return Shipping
Return shipping costs will be borne by the customer unless the product is defective or incorrect. We recommend using a trackable shipping service.
For any questions regarding returns and refunds, please contact us at uphaarbymahima@gmail.com